Verizon – A Company that does NOT Believe in Customer Service

bad-customer-service

I know I’m old when I really get nostalgic about so many things. Top of the list is good customer service. Yes, I remember when uniformed gas station attendants cheerfully came out and offered to fill your tank, check your oil and tire pressure, AND clean your windshield. Yes, I remember going into a shoe store where a man in a suit would come out and offer to help. AND, he actually was a professional who knew all about EVERY shoe in the store and took pride in being a GREAT shoe salesman.

The list goes on and on. Today it’s slightly different.

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Did I Achieve My (#SocialMedia) Goals? REPORT CARD

Making Money online

When I began my second career in writing and then in Social Media, I had four goals. The first three were in no order of importance but the fourth was a distant fourth from the others. It’s been quite a while since I began and it seems time for a “report card” and review of how successful I was at achieving these goals.

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Why Do Some Things Go Viral?

Going viral

Have you ever wondered why some things go viral while others don’t? Why one funny baby photo or video will be splashed all over the web and news while another equally funny one will get two views? Well, I have the answer. I know exactly what ingredients are needed to make any photo, video, or post go viral. It’s really quite simple.

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P&G –> WAKE UP

P&G advertising to moms

I’m sure you’ve all seen the P&G (Procter & Gamble) commercials in the Winter Olympics on NBC. “Proud Sponsor of Moms” with all these touching stories from Olympians telling how their moms were so wonderful and supportive. How lovely. I’m sure their dads had nothing to do with their support and those images of dads cheering at the Olympics are just a rare exception.

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An Appeal to David Wise #Olympics #Skiing

Congratulation to David Wise, the first Olympic Gold Medalist in the Skiing Half-Pipe competition. David, we met at Park City just before you left for Sochi. You were so nice and unassuming. I think what you represent as an athlete, husband, and dad is so valuable. Please come on my tweet chat – #DadChat – for just one hour some Thursday evening and let’s inspire others together…email me at: [email protected].