For some of us, “of a certain age/generation,” every new tech thing is yet another time we can get flummoxed and frustrated. How often have you opened that new tech device, camera, digital picture frame, or new “smart” phone, and felt anything but “smart?” I sometimes put the “thing” aside, stare at it a few days, and then finally get the courage to open it up.

What often follows, more often that I’d like to admit, is something doesn’t work right. Even learning the so-called simple things, like attaching and sending a photo via e-mail can sometimes be confusing. My favorite is when the only help you can get is online, but you can’t get online because of some connection problem. Or better, when you take their suggestion to call them for help before you return the darn thing.