Mr. Glenn Britt
CEO, Time Warner Cable

Dear Mr. Britt;

I am writing to you to express some consumer feedback that you may not be receiving. I have been a loyal paying “bundle” customer for several years. We get our Internet service, Cable television, and landline phone services via Time Warner Cable. We regularly pay a substantial fee for all these services. Yet, sometimes these services don’t work and when one goes down, they all go down.